Shipping policy
Processing Times
All orders are processed within 3–7 business days. Original paintings may require additional handling time due to packaging requirements.
You will receive a confirmation email once your order has been dispatched.
During peak periods, launches, or exhibitions, processing times may be slightly longer. Thank you for your patience — I pack each print and artwork with care.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout and vary based on destination, product type, and carrier.
Estimated delivery timeframes:
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Australia (Domestic): 2–8 business days
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New Zealand: 5–12 business days
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Rest of World: 7–21 business days
Please note that delivery times are estimates only and may be affected by customs delays, carrier issues, or public holidays.
Order Tracking
Once your order has shipped, you’ll receive a tracking number via email.
If you don’t see it, please check your spam folder. Tracking updates may take 24–48 hours to appear.
Packaging
I take great care to ensure your artwork arrives safely:
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Original artworks are wrapped, padded, and boxed securely.
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Prints are shipped in rigid mailers or tubes depending on size.
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Merchandise items (stickers, apparel, etc.) are packed to avoid bending or damage.
If you have special packaging requests, please contact me before placing your order.
International Shipping, Customs & Import Fees
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in the product or shipping costs.
Please check your local customs guidelines if you’re unsure.
Delivery Issues
If your order is delayed, lost, or arrives damaged:
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Please contact me at em@emhatton.com.au within 7 days of delivery.
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For damaged items, include photos of the packaging and product so I can assist promptly.
I will work with you to resolve any issues with the carrier and make things right.
Address Errors
Please ensure your shipping address is correct at checkout.
I cannot refund or replace orders shipped to an incorrect address provided by the customer.
If you notice a mistake, contact me immediately — if the order hasn’t been shipped yet, I can update it.
Questions?
If you need support with your order, shipping, or delivery, you can reach me at:
em@emhatton.com.au